External Hot Desking - Programming

To program External Hot Desking:

1. Enter the required number of External Hot Desk User licenses in the License and Option Selection form.

   NOTE: Each External Hot Desk User also consumes an IP User license.

2. Multiline IP Sets form ( ) or User and Services Configuration form ( )

1. Enable the Hot Desk User option (Multiline IP Sets), or select Hot Desking User and set the "Service Level" to Full Service This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality. or Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. (User and Services Configuration).

2. Enable the External Hot Desk User License option (Multiline IP Sets), or set "External Hot Desking Enabled" to Yes (User and Services Configuration).

3. Enter the "Hot Desk User External Dialing Prefix" and "Hot Desk User External Number" of the external device.

4. Enter a User PIN.

PINs must be from 0 to 8 characters in length. Only digits (0 to 9) are permitted.

1. Re-enter the PIN in the "Confirm User PIN" field.

2. Enter a directory number and Interconnect number.

3. Class of Service Options form

4. If you want the external hot desk user to remain permanently logged in, set "Hot Desk External User – Permanent Login" to Yes.

5. If you want the external hot desk user to be able to access mid-call features, set "Hot Desk External User - Allow Mid-Call Features" to Yes.

6. If you want the external hot desk user to receive dial tone when the other party hangs up, set "Hot Desk External User – Dial Tone upon Call Completion" to Yes.

7. To facilitate use of the message waiting indication (MWI) feature, program the "Hot Desk External User – Remote MWI Enable Feature Access Code" and "Hot Desk External User – MWI Disable Feature Access Code".

8. Set "Hot Desk External User – Answer Confirmation" as required depending on whether the trunk terminating at the External Hot Desk User provides true answer supervision. If not provided, ensure that "Fake Answer Supervision After Outpulsing" and "Ignore Answer Supervision" are set to Yes in the trunk's circuit descriptor.

9. To provide CLID information on internal calls to EHDUs, enable "Hot Desk External User – Display Internal Calling ID".

10. To log out a EHDU automatically, set Hot Desk Auto Logout Timer.

4. (Optional) System Options form

5. Set the DISA Number Lock-Out Timer and DISA Failed Attempts Before Lock-Out values as required to handle unsuccessful EHDU login attempts.

6. Enable "External Hot Desk - Single Digit Mid Call Features" if you want External Hot Desk users to invoke mid-call features by dialing the original fixed single-digit codes instead of system feature access codes.

5. (Optional) Feature Access Codes form

• Enter feature access codes for "Hot Desk User External Number - Store" and "User PIN Store". These allow the user to change their external number (not including the prefix) and login PIN from their phone.

• If "External Hot Desk - Use System Feature Access Codes" is enabled in the System Options form, enter feature access codes for the following mid-call features: Hold/Retrieve, Transfer, Conference, Call Swap/Camp-on Retrieval, Handoff, Flash, and Cancel Call.

6. System Access Points form

7. Enter the Hot Desking Access number that the hot desk user dials to initiate a login. The access number is a unique DN that can be referenced by a DID Also known as DDI (Direct Dialing Inwards). Allows an external caller to dial an internal extension without having to go through an attendant or operator. number to allow external callers to login into the system.

   NOTE: The access number is only required on nodes where PSTN trunks are terminated.

8. (Optional) Configure Hot Desking - Callback; see External Hot Desking Callback for details.

7. Trunk Attributes form

8. If EHDU calls come in on a dial-in trunk, configure digit modification to terminate the call on the Hot Desking access number entered in the System Access Points form.

9. If EHDU calls come in on a non-dial in trunk, enter the Hot Desking access number as the Non-Dial-In Trunks Answer Point number.

8. (Optional) SMDR Options form 

9. Enable "External Hot Desk User Reporting" to include EHDU calls in SMDR reports.

   NOTE: To create an outbound-only EHDU, omit the PIN and enable the Permanent Login - External Only COS option. This is the recommended method of including non-Mitel extensions in a Mitel hunt group or other type of group. Outbound-only EHDUs cannot originate calls and have their corporate (tel dir) name and number presented to the called party.

9. Call Coverage Services form

• If more secure PINs are required for hot desk users, enable Hot Desk PIN Security. With this feature, a hot desk user who logs in with a weak PIN is automatically routed to the IVR Interactive Voice Response is an automated call handling system in which the caller interacts with a computer device which can interpret and react to voice or touch tone commands. The interaction can be through the use of a touch tone telephone or through speech recognition. This telephone-based application prompts the inbound caller for information using a recorded or synthesised human voice. Most IVR systems do not allow the caller to respond by voice, but require user input through touch-tone response. system in MiCollab Nupoint UM for a PIN change.

NOTE: For Hot Desk PIN Security to work, each hot desk user must have a voice mailbox on the MiCollab Nupoint UM system.

10. If required, configure the Announcements in the Call Coverage Services form. If configured, announcements are played to the caller when queued to the requested group.